Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your mbg55 account — from wallet deposits through DANA, OVO, and GoPay to how we handle withdrawals, account access, and eligibility.

DANA, OVO, GoPay deposits coveredAccount eligibility rules applyWithdrawal conditions outlinedSession and access terms includedJurisdiction-dependent access
mbg55 Terms That Cover How Your Account Works
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account, wallet transaction, or access status, our support team is here to help. Contact us through any of the channels below and include your registered account details so we can locate your record quickly.

Live Chat Use the live chat window in your account dashboard to raise a terms query. Include your wallet type — DANA, OVO, or GoPay — and the transaction reference.
Email Support Send a detailed message to our support address with your account ID, the specific clause you want clarified, and any relevant transaction date or wallet screenshot.
Account Help Centre The Help Centre inside your account covers common terms questions around withdrawal conditions, wallet name matching, and account suspension steps.
HOW WE HANDLE THIS

Account Security and Data Under These Terms

We keep your account data secure and only use it for the purposes described in these terms. That covers how we store wallet details, how long we retain account records, and who you contact to request changes or corrections. These practices sit inside the same framework that governs your DANA, OVO, and GoPay transaction history on our platform.

Wallet Data Handling

Your DANA, OVO, and GoPay wallet identifiers are stored only for payment processing and withdrawal verification. We do not share these with third parties outside of required payment verification steps.

Account Record Retention

We retain account records for a period required by our operational policy. You can request a summary of your account history by contacting support with your registered account ID.

Requesting Account Changes

To update your registered wallet, change your contact details, or close your account, submit a request via live chat or email. Wallet name changes require re-verification before the next withdrawal can process.

Cookie and Session Terms

We use session cookies to keep your account active while you browse the lobby. These expire when you close your session. No third-party advertising cookies are placed without your consent under these terms.

Common Questions About These Terms

These answers cover the terms questions we hear most often — around account eligibility, wallet verification, withdrawal conditions, and how to request changes to your account under these terms.

Yes. These terms cover every deposit and withdrawal method on mbg55, including DANA, OVO, and GoPay. Each wallet type follows the same verification and matching rules described in the terms.

Withdrawals are held until the wallet name matches your registered account. Contact support via live chat with your account ID and wallet details to resolve the mismatch before your next withdrawal request.

We can suspend or close accounts that breach these terms — including accounts with unverified wallet details, inconsistent deposit patterns, or activity that falls outside eligible regions under local law.

Availability depends on local law and is valid where local regulations permit. It is your responsibility to confirm eligibility in your location before opening or continuing to use your account.

Any changes to these terms are posted on this page. The updated version takes effect immediately when published. Continued use of your account after a change is posted means you accept the new terms.

Send a request through live chat or email support with your registered account ID. Wallet name changes or account closure requests go through a verification step before we action them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.