Reference

Understand Your Rights and Our Policy Conditions

These legal terms set out the conditions under which mbg55 operates and what you can expect when you hold an account with us.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay Wallet ConditionsUser Rights CoveredPolicy Contact Available
mbg55 Understand Your Rights and Our Policy Conditions
POLICY CONTACT

Reach Our Legal and Policy Team

If you have a question about your account terms, a data request, or a dispute related to our legal conditions, use the channels below. Our policy team handles written requests, wallet verification queries, and account-access issues separately from general support.

Team online

Live Chat

Start a live chat session from your account dashboard. For legal or policy questions, select the account or compliance category when the chat opens.

Email Support

Send detailed policy or data requests by email. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your account quickly.

Account Help Centre

Log in and navigate to Help in the account menu. The policy section covers term queries, data rights, and how to submit a formal account review request.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Access

Security and transparency sit at the core of how we run accounts on this platform. We use SSL encryption across all sessions and store account data on secured infrastructure. Cookies track session state and your lobby preferences — you can manage cookie consent from the settings panel in your account. Data retention follows the policy period stated at registration; after that window closes, inactive account data is flagged for deletion unless a legal hold applies.

SSL Encryption

Every session — whether you're checking your DANA wallet balance or browsing the lobby — runs over SSL. No plain-text transmission of account credentials at any point.

Cookie Management

Cookies store session state and your layout preferences. You can review and withdraw cookie consent at any time through the settings menu inside your account panel.

Data Retention Policy

We hold your account data for the period specified at registration. After that, inactive records are scheduled for deletion unless a legal or dispute hold is active on the account.

Identity Verification

Wallet-linked accounts — DANA, OVO, GoPay — are verified at onboarding and again if withdrawal details change. You can request a review of your verification status via the Help Centre.

Common Questions About Policy, Rights, and Account Terms

These are the questions we hear most about our legal terms. If something here doesn't answer your situation, use the email or live chat channel to send a direct policy query.

Access and eligibility depend on local law. These terms apply where your use of the platform is permitted under the regulations of your region in Indonesia.

Yes. Submit a written data request via our email support channel. Include your registered wallet type — DANA, OVO, or GoPay — so we can match and retrieve your records.

Transactions are held for manual review until the discrepancy is resolved. Contact us through live chat or email with your account ID and wallet details to clear the review.

Go to Settings in your account menu and open the Cookie Preferences panel. You can withdraw or adjust consent there without closing your account.

Retention runs for the period stated when you registered. After that window, inactive data is scheduled for deletion unless a legal hold or active dispute applies to the account.

Submit a written closure and deletion request to our email team. We'll confirm the account status, clear any pending transactions, and initiate the deletion process within our policy timeline.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.